FAQ
Questions in mind? No worries, answer provided
Frequently Asked Questions
General Information
Where can I make an enquiry, provide feedback, inform about a products’ technical issue, or lodge a complaint?
You may contact us via
Customer Support WhatsApp:
+65 8899 3940
[Business Hours: Monday to Friday, 9am-5pm]
[Closed on Saturday, Sunday and Public Holidays]
Keenon Official Facebook Page
https://www.facebook.com/keenonsingapore
[Business Hours: Monday to Friday, 9am-5pm]
[Closed on Saturday, Sunday and Public Holidays]
Product Information
I am interested in Keenon products, how can I get more product information?
Our product information is readily available at:
How can I get Keenon products?
There are three ways to own Keenon Robots.
a) Rental
We offer 2 years or 3 years rental plan at the most affordable rate!
Click the link below to find out more.
b) Outright Purchase
The most lucrative package offered is through Outright Purchase!
Click the link below to find out more.
How can I arrange product installation after order submission?
You do not need to do anything, our KEENON On-Care team will contact you within 48 hours for the arrangement confirmation.
I am interested in partnership or sponsorship with your company, who should I refer to?
Thank you for your inquiry, kindly e-mail your proposal to info@keenonsingapore.sg
Warranty
What warranty does Keenon offer on its products?
Kindly read the Warranty Policy for more information.
Service Package
What benefits does a Service Package include?
By subscribing to our Service Package, you are entitled to our periodic maintenance service (Name of Service) which includes version update and sanitation. All types of repairs (After Service) will be provided by Keenon Technician (KT) and the spare parts will also come at no extra cost.
How do I renew my Service Package?
Simply provide us your details here and our service team will contact you as soon as possible for your renewal request. You may also contact your respective salesperson for service package renewal assistance.
How frequently will my Keenon product be serviced?
The service period varies for each category of Keenon product: Provide your answer here
Sales & Government Service Tax (GST)
Are Keenon products and services subjected to sales tax or government service tax?
